WE LED INTERNATIONALLY RECOGNIZED PROJECTS

ASQ winners at the International Team Excellence Awards

7

Gold medals

4

Bronze medalls

1

Silver medal

WHY SHOULD YOU CHOOSE US?

We bring together a group of independent associates of recognized professional and human capacity.

 

Professionals from different fields, such as engineering, psychology, business administration and human resources, specialists in the implementation of Lean, Six Sigma, models of Continuous Improvement, Change Management, and Customer and Employee Experience, who have demonstrated practical experience acting both as internal leaders and external consultants.

 

In order to be updated and constantly trained, we annually complete training periods in Argentina and in the USA.

Our principles

We focus on the people

What keeps an organization together is not the processes, but the processes managed by people.

Results that grow

The result should always grow. We lead our clients towards continuous improvement.

 

values

We are part of those projects that share our same ethical values.

Self-criticism capacity

Recognizing the cause of an error at the right time is a value that always adds up.

Embrace the challenges

Each project is a unique adventure. Enjoying the experience enhances the results.

Permanent commitment

Commitment, will and enthusiasm are the keys to a solid and successful project.

Our greatest satisfaction is the one of our customers.

OUR TEAM

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RAÚL MOLTENI - CEO

Lean Six Sigma, Agile, Change Management & Customer Experience Expert

Engineer specialized in Continuous Improvement methodologies. With more than 35 years of experience leading projects of Customer Experience, Change Management, Strategy, Lean Six Sigma and innovation, accompanies organizations that seek to transform and optimize their efficiency and quality.

 

He was a member of the Board of Directors of the ASQ, is an Academician of the International Academy for Quality, and acts as Vice Chair of the Quality in Governance Think Tank of the International Academy of Quality.

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MARTÍN MOLTENI - PARTNER AND CIO

Consultant in Lean, Agile and Change Management

Bachelor in Economics and Certified Scrum Master, leads Lean and Agile projects, and delivers workshops related to process improvement, cultural transformation and customer experience.

 

In IMCG he also leads development and innovation projects.

 

Previously, he served as Commercial Manager of Bull Market Brokers S.A. and specialized in economic and financial planning, risk analysis, and budgetary development and control.

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CAROLINA SORDELLI - PARTNER AND DIRECTOR OF BUSINESS DEVELOPMENT

Change Management and Cultural Transformation

Bachelor in Sociology and Consultant in Change Management certified by Prosci.

 

She leads Change Management projects and works closely with clients, prospects, professional networks and business referents in innovating and developing consulting products and services.

 

She has worked as a consultant in social and market research projects for the government and private organizations.

 

She was part of a Wells Fargo Advisors investors team, leading the Costumer Experience area.

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NOELIA MANSILLA - ASSOCIATE

Certified in CX, Black Belt Six Sigma, Scrum Master and Change Management

She leads multidisciplinary improvement teams, and is specialized in improvement and innovation methodologies (Lean Six Sigma DMAIC / DMADV, Kaizen, Agile).

 

With 10 years of experience being the methodological support in the improvement community of Telefónica and 14 years in Customer Experience, she is CCO of BleCX, strategic partner of IMCG.

 

She has won awards in the Regional Team Competition (ASQ-IPACE) and in the International Team Excellence Award (ASQ). In addition, she has trained the winning teams of ITEA (2011-2015).

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MATÍAS GADDA - ASSOCIATE

CX & Operational Excellence Expert, Six Sigma Certified Black Belt

Industrial Engineer and Six Sigma Black Belt certified by ASQ, with 18 years of leadership in projects related to quality in telecommunications, logistics and financial industries.

 

As Project and Quality Manager of Telefónica, he led the winning teams in the Team Excellence Award Competition (ASQ 2010-2016). He is currently Chair of the Local Member Community of ASQ in Argentina.

 

With over 150 simultaneous projects to improve and transform Customer Experience, it is COC of BleCX, IMCG’s strategic partner.

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LEONARDO SZULDMAN - ASSOCIATE

E2E Efficiency Expert

Extensive experience in quality models, process improvement, robotic process automation (RPA), Customer Experience, service models and project management.

 

Throughout his career, he has led and developed various project teams, and managed Marketing, Commercial, Quality, Customer Experience and Customer Care areas.

 

His 20 years of experience in the Telecommunications, Insurance, Services, Banking, Transportation and Tourism industries make him a person of constant learning and excellent adaptability.

 

He is certified as Six Sigma Black Belt, Lead Auditor ISO 9001 and COPC PSIC Coordinator (Quality CX Certification).

cynthia-caeiro

Cynthia Caeiro

gustavo-osre

Gustavo Osre

laura-bermudez

Laura Bermúdez

maximiliano-gimenez

Maximiliano Giménez

monica-beranger

Mónica Beranger

rodolfo-danishewsky

Rodolfo Danishewsky

gerardo-guede

Gerardo Guede

lucila-del-guidice

Lucila Del Giudice

maia-galindez

Maia Galindez

clara-pastorini

Clara Pastorini

carlos-lucena

Carlos Lucena

lorena-carmodi

Lorena Carmody

mariana-marino

Mariana Marino

Macarena-Bacigalupo

Macarena Bacigalupo

fabio-ferraresi

Fabio Ferraresi

alejandro-castelli

Alejandro Castelli

marlene-cardenas

Marlene Cárdenas

patricia-silva-

Patricia Silva

SOME OF OUR CUSTOMERS

We have developed improvement projects for companies and organizations in various industries, including Manufacturing, Health, Education, Telecommunications, Finance and Insurance, Transportation and Logistics, Services, Call Centers, Energy, Media and Entertainment, among others..

<strong> WE KNOW EVERY CULTURE IS UNIQUE. </strong>With more than two decades providing advice and consulting services in different countries of Latin America and USA, our work and methodologies are designed to fit the culture of each organization and region.

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