WE LED INTERNATIONALLY RECOGNIZED PROJECTS
ASQ winners at the International Team Excellence Awards
ASQ winners at the International Team Excellence Awards
We bring together a group of independent associates of recognized professional and human capacity.
Professionals from different fields, such as engineering, psychology, business administration and human resources, specialists in the implementation of Lean, Six Sigma, models of Continuous Improvement, Change Management, and Customer and Employee Experience, who have demonstrated practical experience acting both as internal leaders and external consultants.
In order to be updated and constantly trained, we annually complete training periods in Argentina and in the USA.
What keeps an organization together is not the processes, but the processes managed by people.
The result should always grow. We lead our clients towards continuous improvement.
We are part of those projects that share our same ethical values.
Recognizing the cause of an error at the right time is a value that always adds up.
Each project is a unique adventure. Enjoying the experience enhances the results.
Commitment, will and enthusiasm are the keys to a solid and successful project.
“I recommend IMCG for its professionalism, its commitment to the business and especially the quality of people who form a part of it.”
“IMCG group takes care of the details, observes the previous performance and analyzes with professional care the actions to be taken. The improvements are always achievable and according to the needs. ”
“IMCG team brings a lot of methodology, imposes discipline on us, and challenges us to think outside the box and be more demanding with ourselves. Working with IMCG´s team has been and continues to be the best return for our investment. ”
"The decision to start working with the company at the most crucial moment of our organization was very correct and marks a milestone in our story."
Engineer specialized in Continuous Improvement methodologies. With more than 35 years of experience leading projects of Customer Experience, Change Management, Strategy, Lean Six Sigma and innovation, accompanies organizations that seek to transform and optimize their efficiency and quality.
He was a member of the Board of Directors of the ASQ, is an Academician of the International Academy for Quality, and acts as Vice Chair of the Quality in Governance Think Tank of the International Academy of Quality.
Bachelor in Economics and Certified Scrum Master, leads Lean and Agile projects, and delivers workshops related to process improvement, cultural transformation and customer experience.
In IMCG he also leads development and innovation projects.
Previously, he served as Commercial Manager of Bull Market Brokers S.A. and specialized in economic and financial planning, risk analysis, and budgetary development and control.
Bachelor in Sociology and Consultant in Change Management certified by Prosci.
She leads Change Management projects and works closely with clients, prospects, professional networks and business referents in innovating and developing consulting products and services.
She has worked as a consultant in social and market research projects for the government and private organizations.
She was part of a Wells Fargo Advisors investors team, leading the Costumer Experience area.
Bachelor in Communications, trained as Six Sigma Black Belt, has successfully implemented the Lean management philosophy, coordinating and training teams for numerous frontline companies.
In the last 30 years, he has developed an important experience in service and manufacturing companies working as Consulting Director, Quality, Training and Processes Manager.
He is specialized in Customer Experience, process improvement, quality development and communication to large endowments (Intranet and E-learning), plus leadership of high performance teams that obtained high rates of return on investment. He is a registered coordinator COPC PSIC (Quality CX certification).
She leads multidisciplinary improvement teams, and is specialized in improvement and innovation methodologies (Lean Six Sigma DMAIC / DMADV, Kaizen, Agile).
With 10 years of experience being the methodological support in the improvement community of Telefónica and 14 years in Customer Experience, she is CCO of BleCX, strategic partner of IMCG.
Industrial Engineer and Six Sigma Black Belt certified by ASQ, with 18 years of leadership in projects related to quality in telecommunications, logistics and financial industries.
As Project and Quality Manager of Telefónica, he led the winning teams in the Team Excellence Award Competition (ASQ 2010-2016). He is currently Chair of the Local Member Community of ASQ in Argentina.
With over 150 simultaneous projects to improve and transform Customer Experience, it is COC of BleCX, IMCG’s strategic partner.
Extensive experience in quality models, process improvement, robotic process automation (RPA), Customer Experience, service models and project management.
Throughout his career, he has led and developed various project teams, and managed Marketing, Commercial, Quality, Customer Experience and Customer Care areas.
His 20 years of experience in the Telecommunications, Insurance, Services, Banking, Transportation and Tourism industries make him a person of constant learning and excellent adaptability.
He is certified as Six Sigma Black Belt, Lead Auditor ISO 9001 and COPC PSIC Coordinator (Quality CX Certification).
We have developed improvement projects for companies and organizations in various industries, including Manufacturing, Health, Education, Telecommunications, Finance and Insurance, Transportation and Logistics, Services, Call Centers, Energy, Media and Entertainment, among others..
<strong> WE KNOW EVERY CULTURE IS UNIQUE. </strong>With more than two decades providing advice and consulting services in different countries of Latin America and USA, our work and methodologies are designed to fit the culture of each organization and region.
We can help! If you want to transform your organization, you will certainly find our content useful. Complete the form below and receive in your e-mail tools, tips and information that will guide you in your improvement projects.