Also known as the Deming cycle, it was devised by Walter A. Shewhart and then disseminated by Edward Deming to structure continuous improvement processes.
With 4 very simple steps, organizations can improve the competitiveness of their products and services, improve quality, reduce costs and optimize productivity, decrease prices and increase profitability, improve customer satisfaction, and involve employees.
This iterative mechanism allows the lessons learned to be incorporated quickly and helps the organization to continuously seek opportunities for improvement.
We find possible opportunities and causes and prioritize them in order to select the improvement initiative that will be addressed.
We experience the change with a small-scale study, which will allow us to implement and correct quickly.
We monitor the indicators, analyze the results and identify learnings.
We make small improvements and standardize them to help sustain the solution. The cycle starts again.
What are we going to solve?
Introduction to the concepts of devising, experimenting and learning, how to define the situation, the opportunity and the problem to be addressed.
How will we do it?
We learn to identify the causes of the problem and contrast them, how to generate the solution and how to validate it.
Ready to take action?
In a work session, we apply the knowledge to a practical case.
Do we keep improving?
Course participants will have the tools to solve a problem that adds value, execute and validate the solutions.
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